Terms and Conditions

The following terms and conditions apply to all customer quotations and purchase orders accepted by criiv.com

Acceptance by Customer

By placing an order for products and services with criiv.com, you, the customer, agree to be legally bound by these terms and conditions.

Pricing

All prices are quoted in Indian Rupees, unless specified otherwise. Prices quoted do not include federal and provincial sales taxes Prices quoted do not include shipping costs unless itemized in quote; you will be responsible for paying all shipping and handling charges and customs duties or fees if applicable.

Quotation

Quotations are only valid (30) days from the date of the quotation.
Quotations are based on the cost of production prevailing at the date of quotation, and are subject to variation on or after acceptance of any order to meet any rise or fall in such costs.
Quotations are also based on the accuracy of the specifications provided by you (customer), they are subject to change if artwork, plates, disks or other input materials do not conform to the information, if this happens criiv.com, will make all reasonable efforts to notify Customer of price increase in advance before production starts.
To confirm your acceptance of a criiv.com, quotation, you must complete and submit a Purchase Order All purchase orders are subject to acceptance by criiv.com, reserves the right to reject any purchase order without cause. If your purchase order is accepted, criiv.com will issue an order confirmation either in writing or via email. It is your responsibility to review and verify the accuracy of your purchase order and ensure it is consistent with and conforms to your original request for quotation.

Payment

criiv.com accepts payment by cheque, wire transfer, or bank draft. order must be paid either by wire transfer, bank draft, certified cheque in full prior to release of finished product from criiv.com premises.
We reserves the right to request 70% deposit on all jobs prior to production.
we reserves the right to request a 70% deposit on any order prior to production.
All printed products shall remain the property of criiv.com until they are paid in full.
We reserves the right to charge 2% per month on invoices dated more than 30 days.

Changes & Additional Charges

We will notify you of any additional charges for time and materials in the event your order is modified during the production process.
We may at its discretion propose modifications to the size and/or specifications of your order in efforts to avoid excess waste and/or improve the final product of your order.
Unless indicated in your quotation the following may be added to your order as an additional charge: Heavy ink coverage and/or print jobs requiring more ink and longer drying times, dies and litho plates, additional press time, and any necessary work.

Cancellations

Cancellations will not be accepted after criiv.com has issued and sent order confirmation.
We reserves the right to charge you for all cost incurred as a result of cancellation subsequently.

Complaints, Refunds & Credits

All complaints must be reported to criiv.com in writing within 5 business days from date of delivery or pick up of finished printing materials from criiv.com premises.
We will investigate and respond to the complaint which may or may not result to a refund or credit depending on the findings of the investigation.
Refunds and credits are provided at criiv.com sole discretion and will only be considered if you return your printed product to criiv.com within 7 business days after notifying criiv.com of your complaints as prescribed above.

Errors and Omissions

You must sign-off on all final proofs before the printing process commences. Under no circumstance will criiv.com be responsible for any errors or omissions overlooked during the proofing process.

Proofing, Colour Matching & Print Quality

All reasonable efforts shall be made to obtain the best possible colour reproduction on final printed products but variation is inherit in the print process.
It is understood and accepted as reasonable that criiv.com.
Shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, transparency, proof, electronic graphics file, previously printed matter (whether printed by criiv.com or external subcontracting) or any materials supplied by the customer and the customer’s final printed product.
All print jobs require at the minimum a digital Dylex proof.
All supplied plates must have a contract proof and cut/folded mockup.
Scoring price shall mean folder scoring only.

Press Approvals

Press approvals are available upon request and limited to 20 minutes. While we will try to accommodate customer availability when scheduling press approval, scheduling cannot be guaranteed.
Under no circumstance shall criiv.com be held liable for any loss incurred as a result of any press approval delay or cancellation.
If you decline the press approval stage criiv.com will proceed to print to standard ink densities where applicable.

Over-Runs or Under-Runs

You agree to accept 3% over-run or 3% under-run of ordered quantities. We will bill or credit you accordingly for any quantities beyond this tolerance limit.

Courier, Delivery & Shipping

Any period or date for delivery of goods or provision of services is intended as an estimate only and is not a contractual commitment.
While we will make every effort to meet its estimated delivery times, under no circumstances will be liable for any costs or damages resulting from delay.
We will deliver products according to your shipping instructions.
Delays or damages during shipping process are sole responsibility of the carrier providing delivery services.
criiv.com is not responsible for delays or damages caused during shipping.
All courier and shipping cost are deemed and will be invoiced as extra unless a cost is included in the actual pricing supplied for this order.

Archiving of Customer Work

criiv.com assumes no responsibility for the archival of customer orders, electronic or otherwise.

Failure to Retrieve Completed Order

Where you fail to collect an order within (30) business days from notification of completion of the order, criiv.com shall be entitled, at its discretion, to either store the order until actual delivery or collection is made and charge you for the costs (including insurance) of storage or to destroy the order (provided that you shall nevertheless remain liable for payment in respects of the order).
We assumes no responsibility for any artwork, plates, disks or other input materials that you may provide in connection with an order (7) business days after completion of an order.

Limitation of Liability

criiv.com shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data.
The total aggregate liability of criiv.com in respect of any and all causes of action arising out of or in connection with a customer’s order and criiv.com’s performance of services pursuant to such order (weather for breach of contract, strict liability, tort (including, without limitation, negligence), misrepresentation or otherwise) shall be limited to the sums paid to criiv.com by the customer in respect of the order pursuant to which liability has arisen.

Indemnity

You agree to indemnify and hold harmless criiv.com from any claim, loss, expense, and /or damages arising out of the violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied by you.

Force Majeure

criiv.com shall not be liable for any losses or damages, and shall be excused from any delay or failure in performance hereunder, caused by any labour dispute or disturbances, governmental order or requirements, acts of God, casualty, disaster, inability to secure materials and transportation facilities, wars and other civil disturbances, and other circumstances beyond its control including the failure of its supplier(s) and/or subcontractors to perform.

Governing Law and Jurisdiction

These terms and conditions shall be interpreted under and governed by the laws. Subject to Delhi jurisdiction.